Privacy policy
Lighter House Care Limited ("we", "our", or "us") is committed to protecting your privacy and respecting the personal data of our clients, their families, visitors, and job applicants in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
When you contact us, complete an enquiry or call-back form, or arrange care, we may collect:
- Contact details: your name, telephone number, email address, and home postcode.
- Care information: details regarding the person needing care, support requirements, routines, and preferences.
- Health & medical details: with explicit consent, health conditions, medications, and mobility needs necessary to provide safe personal care.
- Job applicant data: CVs, employment history, qualifications, and DBS check information for care candidates.
2. How We Use Your Data
We process your personal information to assess care needs, coordinate visits, deliver safe and compassionate home care, respond to enquiries, and comply with Care Quality Commission (CQC) regulatory standards.
3. Lawful Basis for Processing
We process personal information under contractual necessity, legitimate interests (such as responding to your service requests), and legal obligation. Special category health data is processed under explicit consent and for the provision of health or social care.
4. Data Sharing & Security
We do not sell your personal data. We only share information with healthcare professionals (e.g., GPs, district nurses, hospital discharge coordinators) where necessary for care delivery or with regulatory bodies (e.g., CQC) as required by law.
5. Your Rights
Under UK data protection law, you have the right to access, rectify, or request erasure of your data, or restrict its processing. To exercise any of these rights, contact us at enquiries@lighterhouse.co.uk.
Accessibility statement
Lighter House Care Limited is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to increase the accessibility and usability of our website, adhering to the Web Content Accessibility Guidelines (WCAG 2.1) Level AA standards.
Measures to Support Accessibility
- Clear heading structure with proper HTML5 semantic landmarks.
- High color contrast ratios between text and background colors for optimal legibility.
- Full keyboard navigation accessibility across all interactive components, accordions, and forms.
- Descriptive alt text for all meaningful imagery and icons.
- Flexible, responsive layouts that support text zooming up to 200% without loss of content.
Feedback & Contact Information
If you encounter any accessibility barriers on our site or need assistance accessing any information, please reach out to us:
- Phone: 0330 043 2864
- Email: enquiries@lighterhouse.co.uk
- Address: Westlink House, 981 Great West Road, Suite 140E, Brentford, TW8 9DN
We aim to respond to accessibility feedback within 2 working days.